Work Areas

Internal Accountability

IA 5 - Monitoring commitments and ensuring compliance

IA 5 - Monitoring commitments and ensuring compliance

NGOs should monitor compliance on their agreed minimum standards, policies and accountability principles and their implementation in practice. Governing bodies have the responsibility to monitor compliance and to sanction non-compliance.  

Sanctions are a vital component of accountability. If there are no consequences for state actors and NGOs when they don’t meet commitments and standards, the entire accountability process fails. Even with the most comprehensive and insightful information on performance, no-one can be held accountable unless there are sanctions for misconduct and non-achievement.

Communities must be empowered to impose sanctions on NGOs. For example, people may reject the support that is provided in their community, take legal recourse against agencies who act improperly, or call on donors to stop funding to organisations or governments that misuse funds and refuse to address the issue when raised. 

Sanctions must be coupled with answerability. Those who have the obligation to deliver should also have a binding duty to answer questions and explain themselves when things go wrong. Sanctions must be enforceable. 

It is insufficient for sanctions merely to exist, without being put into practice. When monitoring reveals that obligations have not been met, sanctions should be enforced as a matter of course, and not as an exception to the rule.

Participatory tools for monitoring commitments include:

  • Social auditsto enable citizen's collect and present evidence about a government (or NGO) programme or service.
  • Public hearings - to allow citizens the chance to meet with officials and voice opinions and concerns about a policy or programme or over a decision relating to a government, agency or organisation. 

References


Resources

Here you can download some useful resources.

Tools in this toolbox

Social audit

To collect and present evidence about a programme or service.                               The Social Audit process uses parti...

Transparency board

To share information about government or NGO projects and programmes.Transparency Boards are used to share information about pr...

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